How do I make a booking and pay?

You'll need to head to our booking page and create an account with our bookings management system Team Up. Once you’ve chosen a username and password and logged in you can search through the schedule for Fundamental Courses and our various Mat classes: Foundation, Core, Classical and Pilates for Health classes. Once you have selected a class and checked with us that it is suitable and available, head to the Class Pack page and pay for the relevant class pack, or set up your Membership subscription if you are joining a regular Mat class.

If you want to book a 1-2-1 you need to contact us to arrange the session before you can pay online. You can also arrange to pay by cash or cheque on the day for private sessions.

How does the mat membership subscription work?

CURRENTLY ON HOLD

Simply stated: Membership guarantees you your place in your chosen mat class until you decide to cancel your membership.

The class timetable is posted at least 6 weeks in advance, not all classes run to the same schedule,for example sometimes classes don't run because of the halls being closed due to use as polling stations or due to a public holiday. As a client you are responsible for being aware of the schedule for your chosen class which is available online for the year ahead. The easiest way to do this is via the Team Up app.

What are the benefits of my membership?

CURRENTLY ON HOLD

The main benefit of membership is convenience and peace of mind for you and, us in the back office. Payment is distributed in smaller manageable amounts every month, rather than the old way where we took your money in blocks of up to 15 weeks, sometimes being paid for classes as much as 5 months in advance! You can now go month to month without worrying about losing your place in class (many of our clients have been coming for years). It's also great for us as we don't waste as much time chasing payments, wondering if you want your space or not and generally pulling our hair out!

As a member you can use Team Up to re-schedule your classes up to 6 weeks in advance. As long as you give 12 hours notice that you are cancelling a class you are not charged for the class and can use the credit from your membership package to re-schedule another class. It is super flexible, if you know you are going to be away for 3 weeks in October you can cancel them in September and take catch ups before you go or after you come back any time. Class usage packages are currently annualised over one full calendar year, from 1st September to 31st August. If you join part way through, payments and class allowances are pro-rated. No one has ever taken advantage of this system, paid one months memberhsip, taken as many classes as possible before cancelling their contract and then done a runner, but they could! We are a small, friendly local business and we operate a lot on trust. We trust you and hope you trust us.

Finally, we have plans afoot to set up a members only area for access to online tutorials and advice to support your Pilates practise at home.

Who are Team Up?

Team Up is a well-established ecommerce system that hosts our online class bookings. They are a UK based company specialising in online bookings for the fitness industry. We have been working closely with their team to set up the booking system and we will continue to try to develop the service and its ease of use for our members.Team Up ahve a really useful member app where you can manage your class bookings on the go via your smart phone

For your membership direct debit we use GoCardless, a London based company used by many trusted brands to process payments: Virgin, The Guardian and Trip Advisor to name a few. For one-off credit or debit card payments for 1-2-1's and courses we use Stripe, a well-established and trusted company servicing over 100,000 companies, from smaller businesses like Mole Valley Pilates to ASOS, Deliveroo and Oxfam.

How do I cancel my membership/leave a mat class?

ONCE YOU HAVE PURCHASED A TERM OF CLASSES YOU ARE COMMITED TO THAT PURCHASE

MEMBERSHIP CURRENTLY ON HOLD

You are not locked into any long membership, we require 14 days cancellation of membership. However if you cancel within 14 days of your next billing cyle you are committed to the end of that month too. At the most this will be seven classes if you get your timings out but only two classes if you remeber to cancel in time and no classes at all if you happen to cancel when no classes are scheduled due to annual holiday.

You just need to plan ahead so you let us know in plenty of time before you wish to leave so we have time to sort out your account.

But remember, because you are paying a monthly subscription, depending where you are in the cycle when you choose to leave, there is sometimes some ‘squaring up’ of payments required, which can work in both directions. At the time you tell us you wish to leave, we simply work out how many scheduled classes there have been for you to attend in your regular slot, against what you have paid in monthly direct debits or crdit card payments. If there have been less scheduled classes than you have paid for, you have overpaid and we will refund you, if there have been more classes scheduled, you have underpaid and we will ask you to pay the difference.